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HOW TO RETURN AN ITEM

We hope you’re delighted with your order . If you’re not perfectly satisfied, you may return items within 28 days. Please note, returns numbers must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.

  1. Log into My Account, go to Order History and select the order you wish to return or part-return
  2. You will be sent an email containing your returns number
  3. From within the UK contact DHL on: 0844 248 0844 to arrange a collection. For all International collections please visit www.dhl.com and select the contact number for your country.
  4. Tick the items you are returning and enter your returns number on the commercial invoice supplied with your order. Please leave your package open so it can be presented to the DHL driver for checking along with your commercial invoice.
  5. Complete the DHL airway bill with all required information

Please note that all returns should be sent back in the original packaging provided. Please ensure when returning the parcel that the SAINTJEROME.COM marble box is protected using the DHL plastic bag or carton provided. You will be notified by email once your return has been received and processed. Please note SAINTJEROME.COM does not refund duties or tax.

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